Photos from our guests…

We are always grateful for photos sent in by our guests – so if you have any views you are particularly pleased with, or images of yourselves on a walk somewhere, or perhaps enjoying a meal in a restaurant, do let us have them, please.

John will put them up in the Photo Gallery (see little green camera icon top right of each page)  in a gallery named – you’ve guessed it –  ‘Your Photos’.

SuperControl

SuperControl:

The online bookings have been coming in thick and fast, and it all seems to be working pretty well as the new system and we gradually get to know each other. We have benefited from a lot of very patient and helpful support from the SuperControl team and also all the kind guests who willingly – and occasionally unwittingly – became trial guinea pigs.

Anyone who uses the online system, please let us know if you meet any hitches. We do know that doing it online suits a lot of people’s lifestyles these days and we really want it to work as slickly as possible with the minimum of hassle for all concerned. It certainly simplifies things this end.

You can make an instant provisional booking online – no more laborious downloading of the booking form for you, filling it in and sending it off by post with a cheque. See the How to Book page for more detailed information. Please note, until we have personally confirmed it, your booking remains provisional because of the risk of our having just the previous minute promised the dates you want to someone over the phone.

However, for all those of you who far prefer to do it more personally by email or telephone, everything will continue as before.

And of course, nothing will really have intrinsically changed. Lurking behind the sophisticated online booking system it will still be John and me here in our study at Orchard Farm and of course sometimes Debbie when we are away. It will still be us answering the phone and we will still be more than happy to take bookings over the telephone for those who prefer the human contact and personal touch.

Press & Your Comments

Enjoy England Gold Award 2009-2010 for Douglas’s Barn!

Earlier this year we received the news of this award. Apparently the award is ‘for exceptional quality of accommodation and customer service’ made to all Five Star holiday cottages that achieve 91% or over in their overall Quality in Tourism inspection score. We had no idea, so the whole thing came right out of the blue but very pleasingly nonetheless.

Tom’s Barn, which is just as lovely and quite as popular (and we look after you all exactly the same!) just missed the boat, with 90%… We’ll have to do even better next year.