Visitrac: Your expectations: How do we score?

The property was as I expected 24 32%

The property was better than I expected 51 68%

It is perhaps worth pointing out that many of the guests had been before, so knew what to expect

(Total no. of questionnaires returned: 75)

Visitrac: The standard of the garden: How do we score?

6/10         2 guests 3%

7/10         2 3%

8/10        13 17%

9/10        15 20%

10/10     39 52%

N/A          4 5%

Average Score = 9.23

(Total no. of questionnaires returned: 75)

Visitrac: The standard of the dining area: How do we score?

7/10         2 3%

8/10        10 13%

9/10         11 15%

10/10 49 65%

N/A           3 4%

Average Score = 9.49

(Total no. of questionnaires returned: 75)

Visitrac: The standard of the kitchen: How do we score?

8/10         2 3%

9/10          9 12%

10/10 61      81%

N/A          3 4%

Average Score = 9.82

(Total no. of questionnaires returned: 75)

Visitrac: The standard of the sitting room: How do we score?

6/10    1 guest 1%

8/10   5 7%

9/10   8 11%

10        59 79%

N/A       2 3%

Average Score = 9.70

(Total no. of questionnaires returned: 75)

Visitrac: The standard of the bathroom: How do we score?

5/10    2 guests 3%

7/10     3 4%

8/10     4 5%

9/10    10 13%

10/10  52 69%

N/A 4

Average Score = 9.48

(Total no. of questionnaires returned: 75)

Visitrac: The standard of the bedroom: How do we score?

8/10     6 guests 8%

9/10      9 12%

10/10    57        76%

N/A         3 4%

Average Score = 9.71

(Total no. of questionnaires returned: 75)

Visitrac: The facilities in our barns: How do we score?

7/10    1 guest      1%

8/10     1 1%

9/10    14 19%

10/10 59            79%

Average Score = 9.75

(Total no. of questionnaires returned: 75)

Visitrac: Handling of Complaints: How do we score?

Did you need to complain about anything during your stay?

No       72 96%

Yes       3 4%

What was the nature of your complaint?

A very small one: we had asked for a daily newspaper and did not receive it

Black chunks coming out of the jets in the whirlpool bath.

• One of these was about a newspaper not being delivered and we were able to intercept the paper man who produced the paper within a short time.
• One was about ‘black bits coming out of the jets’ in the bath.
• One was when our plumber kept  cutting off the water supply. We were equally annoyed and inconvenienced so had every sympathy but at the time the guest was understandably unwilling  to accept our apologies although she since has, and has returned for a fortunately plumber-free half-price holiday.
  

How would you rate the way your complaint was handled?

5/10      1 guest 33%

7/10       1 33%

9/10       1 33%

Average Score = 7.00

(Total no. of questionnaires returned: 75)

Visitrac: Would you recommend us?: How do we score?

9/10           8 guests 11%

10/10       63 84%

Average Score = 9.79

(Total no. of questionnaires returned: 75)