Through the post the other day came this most impressive certificate from TripAdvisor, accompanied by a letter congratulating us on achieving “one of the most powerful recommendations – the endorsement of other guests“.
John has photocopied the certificate (we were only sent one) and we have proudly put one in each of our two holiday cottages. We are really delighted to have received such nice reviews and are very grateful to those guests who have submitted them. Mostly we have no idea who you are, so please accept our genuinely humble thanks.
However delighted we are, we are well aware that one can never sit back on any laurels that might come one’s way. We do genuinely want to provide the ‘best holiday ever’ to quote a certain recent video and are always trying to think of what next we can do to make your holiday even more satisfying/relaxing/memorable etc. On the whole, unless we are responding to a specific suggestion our philosophy is rather self-indulgent – we are always trying to think of what we ourselves would love to find in the holiday cottage of our dreams (haven’t found it yet…).
Fortunately so far we all seem to be on more or less the same sort of wave-length. Please tell us if/when we start to lose it.