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Booking Glitches, Facts and Promises

...And we're really sorry about the glitch...

don’t forget that 2012 prices still hold until the last minute of 2012. As Auld Lang Syne starts up, so do our 2013 prices.

There is so much to write about, and I have just been reminded (even perhaps gently reprimanded?) by John that anyone would think we spent a week in Florence doing nothing but eating and cooking. Although we did do quite a bit of that, we did actually spend most of our time in churches, museums and galleries, marvelling – with some inspiring guides – at the wonderful works of art. It is hard to know what to single out, but I am thinking about the highlights and will produce a (not) lengthy report sooner or later…

Meanwhile, something more mundane than incredible Renaissance art is on our minds: a problem to do with our booking system that we were incredibly slow to recognise. Since October, when Premier Cottages launched their new website we and a number of colleagues who all belong to the cooperative of top 4 and 5 Star holiday cottages had noticed a fall off in the number of bookings, and a huge increase in the number of ‘admin’ bookings – i.e. when people ring to book rather than booking online. Normally in October after the Premier brochure comes out we get two or three dozen bookings; this year we got nine.

It took Super Control a minute to fix the problem, and us two months to realise that the problem existed at all.

In a most unscientific way we agreed with each other that each year was different, and how one could never count on a certain pattern being repeated. I also noticed that while bookings in general were lower than usual for the time of year the proportion of ‘admin’ ones significantly higher than usual but thought nothing more of it. I am embarrassed to admit that we also had a significant number of you ringing up to book actually said say that you had tried and failed to book a short break. And, the penny still did not drop…! We assumed that the process could be a bit daunting for anyone not totally computer-confident (there are many of us) and merely said reassuringly that that was fine and we could do it for you this end. How slow we were!

We returned from Florence to find numerous emails about a glitch in the booking system. It took Super Control a minute to fix the problem, and us two months to realise that the problem existed at all. Hopefully all is well now but if you do have a problem of any sort when trying to book online, please let us know – preferably in words of one syllable, spoken slowly and carefully.

Two final irrelevant/interesting facts:

Over half our bookings for 2013 are returning guests

Over half our bookings for 2013 are returning guests, which is lovely. One couple who came three times this year return next year for their eighth visit; another will be returning to Douglas’s Barn for the ninth time. We always enjoy welcoming new faces, but we do love seeing old friends again as well.

And, this really is finally, don’t forget that 2012 prices still hold until the last minute of 2012. As Auld Lang Syne starts up, so do our 2013 prices.

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