Thank you for choosing to book either Tom's Barn or Douglas's Barn. We look forward to welcoming you here, and we will do all we can to ensure that you have a happy and relaxing stay. However, when you make this booking and sign the booking form you are entering into an agreement with us. Please read our Terms and Conditions and Data Privacy Policy carefully before signing your booking form.
Before we can formally confirm a booking we need a completed Booking Form and a deposit of 25% of the total rate for the holiday booked (or the full amount if booking within 28 days of the start date of the holiday).
Checking availability
We do get booked up quite far in advance, so when planning to make a booking, please check availability on our website i.e. Vacancy Calendars or with us personally, before confirming with us by telephone or email that the dates are still available.
Provisional booking
We will take your name and address and contact details, then withdraw the dates from availability for up to four days while we wait for your deposit payment and booking form to arrive.
Booking Form
Please download a booking form from our website, or ask us to send you one. Even if you have been several times already, it is important for our records to have a fresh form each time.
25% deposit
As soon as we receive your completed form and payment we will write to formally confirm your booking, and send a receipt. We will let you know what the outstanding balance is, and when we need to receive it (four weeks before the start of the holiday).
Final payment
We ask you to send this four weeks (28 days) When we receive the payment of the balance, we write again, sending you a receipt, directions how to get here, and some local information.
Booking within 4 weeks of the holiday start date
For holidays which are to take place within 4 weeks of making the booking, the full balance is due on booking.
Last minute availability
In the rare instance of a last minute booking, we would probably arrange with you that you pay in cash, on arrival.
Payment
We accept cheques and Internet Banking transfers but unfortunately we cannot take credit card payments. We can supply overseas visitors with our bank account BIC and IBAN details. Please note that the bank levies a fee on such transfers.
All-inclusive price
The price we charge is fully inclusive of electricity, central heating, firewood (Tom's Barn) hot water, towels, linen and duvets and all the 'little extras' we provide. In the normal course of events there are no extra costs due to us, except:
1. Pets: Tom’s Barn only:
The cost per pet is £15 (2007) £20 (2008) added to your rate for your holiday.
Pets in Tom’s Barn: We welcome well behaved pets in Tom's Barn, by prior arrangement, at the cost of £15 (£20 in 2008) each, per short break/week. We do please ask that you keep dogs from going upstairs, and, if humanly possible, off the furniture downstairs.
No pets in Douglas’s Barn: We keep Douglas's Barn strictly pet free.
2. Telephone calls: We have an 'honesty jar' by the telephone.
Arrival & Departure
3 pm Arrival Time: Your barn will be ready for you from 3pm on the day of arrival.
If you wish to arrive earlier, it can be arranged by prior agreement that you do so, just to park the car then disappear! You are then free to go for a walk, out for lunch etc, before returning at 3pm or later to unpack and move in.
10 am Departure Time: We ask you please to leave your barn by 10am on the day of departure.
Looking After our Barns
Caring for our barns: Please look after our barns. We take a great pride in them, and do all we can to keep them freshly decorated and generally spic and span. We give each barn a meticulous clean after each and every guest, and it makes the job so much easier and pleasanter for us when it has been left clean and tidy, as it almost always is!
Damages and breakages: Please let us know if you have any breakages or other disaster as soon as they occur.
a) Minor breakages: You are responsible and liable for any breakages or damages which you cause to the accommodation or its content. We do not normally charge for minor breakages.
b) Major breakages or damage: However, we may send you an invoice for repair or making good if the damage or breakage is, in our estimation, significant.
Liability
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Cancellation and Insurance
If for whatever reason you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full, even if we have not yet received your balance. However, we would do our very best to re-let the dates and if we do succeed we would not demand payment of the balance due (or will refund this less a token £10 admin. fee if payment has already been made).
Please note that your deposit is not normally refundable but we would use our discretion in genuine cases of unforeseeable personal situations that have arisen.
Unfortunately we do not offer a cancellation insurance scheme ourselves. If you have any concerns we strongly recommend that you take out cancellation insurance, which we understand is inexpensive and can be obtained from any good broker.
Non-Availability of Accommodation
We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday.
Our liability would not extend beyond this refund.
Data Privacy
Please refer to our Privacy Policy for more information (click here)
John and Marion Fuller-Sessions
Tom’s Barn and Douglas’s Barn
Reviewed 3 June 2007
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