Thank you for choosing to book either Tom’s Barn or Douglas’s Barn. We look forward to welcoming you here, and we will do all we can to ensure that you have a truly happy and relaxing stay.
However, it is important to note that, however personal and friendly the relationship between us both will be, when you book and when we accept your booking we are entering into a contract with each other.
We, Angela and Robert, the owners of Tom’s & Douglas’s Barns, are entering into a contract with you, the named person/two people making the booking: we to provide you with the holiday dates and prices as agreed between us and you to pay us the agreed price for the holiday you are booking.
A contract only arises when:
You have a legal 14-day ‘cooling off” period when you may cancel without obligation before the contract becomes firm.
When you submit a booking request via our online reservation system you will immediately receive an automatically generated email acknowledging receipt of your request. This is not confirmation of your booking and does not form a contract between us.
Your online booking remains provisional until we confirm it personally by email or letter, thus confirming the contract. Only then will we process any payment.
If you would prefer to book personally, we can do this over the telephone. We can take a card payment over the phone.
If you book by telephone with us and can only pay be cheque, we will take your name and address and other relevant details, then withdraw the dates from availability for up to four days while we wait for your deposit payment to arrive. As soon as your cheque arrives we will confirm the booking.
We will not process any payment made via our online reservation system until we confirm the booking/contract personally, by letter or email.
For holidays, which are to take place within 6 weeks of making the booking, the full balance is due on booking.
In the rare instance of a last minute booking, we would need to receive full payment by card or Internet bank transfer before your arrival.
We accept cheques and Internet Banking transfers, credit/debit card payments either made online or over the telephone, or payments made through PayPal (for which you do not need to have a credit or debit card account). We can supply overseas visitors with our bank account BIC and IBAN details. Please note that the bank levies a fee on such transfers.
The price we charge is fully inclusive of electricity, central heating, firewood (Tom’s Barn) hot water, towels, linen and duvets and all the ‘little extras’ we provide. In the normal course of events there are no extra costs due to us, except:
1. Pets (Tom’s Barn only): The cost per pet is £25 per week/short break, added to the total fee for your holiday in Tom’s Barn.
2. Telephone calls made by you on our landline: We have an ‘honesty jar’ by the telephone.
3. Newspapers, if you order them
The deposit for all bookings is £100, necessary to secure the booking.
The outstanding balance will be due six weeks (42 days) before the start of your holiday.
When we receive your payment of the balance, we will acknowledge receipt, and send you directions how to get here, and some local information.
If, for whatever reason, you cannot take your holiday you are still liable to pay for the booking in full, even if we have not yet received your balance.
If you do need to cancel, please inform us as soon as possible, if initially this is by telephone, please confirm your intention to cancel in writing.
We would do our very best to re-let the dates, and if successful would not demand payment from you of the balance due. If payment had already been made we would refund you (the probably discounted) final amount received for the dates. In both situations, we would charge a token £10 administration fee.
Please note that your deposit is not normally refundable but we would use our discretion in genuine cases of unforeseeable personal situations that have arisen.
Whatever the reason for the cancellation the full amount for the holiday is still due to us.
We strongly recommend that you take out holiday cancellation insurance. Most insurance firms will provide appropriate cover but if guests wish we can supply information about the Pavey Group Holiday Cancellation Insurance scheme, which fifers a special rate for guests of Premier Cottages property owners.
Please note that this scheme does pay a small annual commission, which we guarantee to donate to a charity of our choice, Mary’s Meals.
We would only cancel your holiday if your accommodation were unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday.
Our liability would not extend beyond this refund.
We accept well-behaved pets, in Tom’s Barn only.
There is an extra charge per pet per short break/week.
Please note that we do not have an enclosed garden.
We also ask that dogs never be allowed upstairs or on unprotected furniture (we do supply dust sheets for the latter purpose but many guests prefer to bring their own).
The owners of pets in Tom’s Barn are responsible for ensuring their pets do not cause damage to the property or unreasonable annoyance to our other guests.
We keep Douglas’s Barn strictly pet free.
You are responsible and liable for any breakages or damage that you cause to the accommodation or its contents. Please let us know if any are incurred.
a) Minor breakages: Using our discretion, we do not normally charge for what we consider to be minor breakages.
b) Major breakages or damage: We may send you an invoice for replacement, repair or making good if the damage or breakage is, in our estimation, significant.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Your barn will be ready for you from 3pm on the day of arrival.
If you wish to arrive earlier, just to park the car then disappear, it can be arranged by prior agreement that you do so!
You are then free to go for a walk, out for lunch etc, before returning at 3pm or later to unpack and move in.
We ask you please to leave your barn by 10am on the day of departure.
We provide free wireless internet access for your use.
Please understand that we are the legal owners and ultimately responsible.
Please do not view, email or download anything you would not wish us personally to know about or find ourselves financially and/or legally responsible for, i.e. anything illegal, offensive, pornographic or otherwise unlawful or inappropriate.
We treat any data collected during the course of dealing with bookings and enquiries in strict confidence. This data is kept on our home computer. We will never pass it on to any third party, with the following minor exceptions, see below, which, if you wish, you may choose not to allow. Please let us know formally.
1. As members of Premier Cottages we agree to supply to Premier Cottages Ltd. the names and addresses of all guests booking with us during the previous year, and those making enquiries, in order that these guests may be sent a Premier Cottages brochure and occasionally sent relevant emails.
2.We also may, very occasionally, refer a prospective client’s contact details to other Premier Cottage owners whom we know to have a vacancy when we are unable to fulfil a request for last minute availability. Normally however, we would contact the prospective client with other Premier Cottages owners’ details.
Angela and Robert Roebuck
Tom’s Barn and Douglas’s Barn
Last Reviewed June 2016
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