Terms & Conditions
Thank you for choosing to book either Tom’s Barn or Douglas’s Barn. We look forward to welcoming you here, and we will do all we can to ensure that you have a truly happy and relaxing stay.
We, John and Marion Fuller-Sessions, the owners of Tom’s & Douglas’s Barns, are entering into a contract with you, the named person/two people making the booking: we to provide you with the holiday dates and prices as agreed between us and you to pay us for the holiday you are booking.
Making a Booking
Before we can formally confirm a booking we need:
- A completed booking form with the names of both guests
- A formal acknowledgement that you have read and agreed to our Terms and Conditions
- A deposit of £100 (or the full amount if booking within 42 days of the start date of the holiday).
You can book online on our website, or personally over the telephone with us. When you book online you will receive an automated response confirming that you have made a provisional booking.
Please note, this is not a confirmed booking until we have personally confirmed it.
Booking by telephone or in person
We will send or email a booking form to you, or one can be downloaded from our website.
When you make an online booking you will receive an automated response email. This is not confirmation of your booking: your online booking remains provisional until we confirm it personally.
If you book by telephone with us we will take your name and address and contact details, then withdraw the dates from availability for up to four days while we wait for your deposit payment and booking form to arrive.
The deposit for all bookings is £100, necessary to secure the booking. As soon as we receive your completed form and payment we will write to confirm your booking formally and send a receipt.
The outstanding balance will be due six weeks (42 days) before the start of your holiday. When we receive your payment of the balance, we write again, sending you a receipt, directions how to get here, and some local information.
Booking within 6 weeks of the holiday start date
For holidays, which are to take place within 6 weeks of making the booking, the full balance is due on booking.
Last minute availability
In the rare instance of a last minute booking, we would need to receive full payment by card or Internet bank transfer before your arrival.
We accept cheques and Internet Banking transfers or credit/debit card payments or payments made through PayPal (for which you do not need to have a credit or debit card account). We can supply overseas visitors with our bank account BIC and IBAN details. Please note that the bank levies a fee on such transfers.
The price we charge is fully inclusive of electricity, central heating, firewood (Tom’s Barn) hot water, towels, linen and duvets and all the ‘little extras’ we provide. In the normal course of events there are no extra costs due to us, except:
1. Pets: Tom’s Barn only: The cost per pet is £25 per week/short break, added to the total fee for your holiday in Tom’s Barn.
2. Telephone calls made by you on our landline: We have an ‘honesty jar’ by the telephone.
3. Newspapers, if you order them
Pets in Tom’s Barn only: We warmly welcome well-behaved pets in Tom’s Barn, by prior arrangement, at the cost of £25 pet, per short break/week.
However, not all our Tom’s Barn guests are dog lovers and we want to keep everything as fresh and attractive as possible for all our guests. We do firmly request that you do not allow your dog upstairs, and, if humanly possible, that you keep your dog off the furniture downstairs. If the latter is ever likely to prove impossible, please cover the furniture adequately with the clean dustsheets you will find in a basket above the washing machine.
No pets in Douglas’s Barn: We keep Douglas’s Barn strictly pet free.
Arrival & Departure
3 pm Arrival Time: Your barn will be ready for you from 3pm on the day of arrival.
If you wish to arrive earlier, just to park the car then disappear, it can be arranged by prior agreement that you do so! You are then free to go for a walk, out for lunch etc, before returning at 3pm or later to unpack and move in.
10 am Departure Time: We ask you please to leave your barn by 10am on the day of departure.
Looking After our Barns
Caring for our barns: Please look after our barns. We take a great pride in them, and do all we can to keep them freshly decorated and generally spick and span. We give each barn a meticulous clean after each and every guest, and it makes the job so much easier and pleasanter for us when it has been left clean and tidy, as it almost always is!
Damages and breakages: Please let us know if you have any breakages or other disaster as soon as they occur.
a) Minor breakages: You are responsible and liable for any breakages or damages that you cause to the accommodation or its content. We do not normally charge you for what we consider to be minor breakages.
b) Major breakages or damage: However, we may send you an invoice for repair or making good if the damage or breakage is, in our estimation, significant.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless it is proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Cancellation and Insurance
If for whatever reason you cannot take the holiday you have booked in one of our barns you are still liable to pay for the booking in full, even if we have not yet received your balance.
However, we would do our very best to re-let the dates and if we do succeed we would not demand payment of the balance due (or will refund the – possibly discounted – sum we may be able to re-let the dates for, less a token £10 admin. fee if payment has already been made).
If we are unable to re-let the dates, for whatever reason, you are still responsible for the full payment of your rent.
We therefore strongly recommend that you take out holiday cancellation insurance. We supply a leaflet about the Pavey Group UK Holiday Protection scheme to all guests but we understand similar schemes can be obtained from any good insurance broker.
We have no connection with Pavey other than that they offer a special deal to Premier Cottage guests. They do pay a small commission but if any of our guests do take out holiday cancellation insurance under this scheme we have undertaken to donate the small commission we would receive to a small charity we like to support, http://www.marysmeals.org.
Please note that your deposit is not normally refundable but we would use our discretion in genuine cases of unforeseeable personal situations that have arisen.
Non-Availability of Accommodation
We would only cancel your holiday if your accommodation were to be unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this were not possible, or was unacceptable to you, then we would refund all monies paid by you for the holiday.
Our liability would not extend beyond this refund.
John and Marion Fuller-Sessions
Tom’s Barn and Douglas’s Barn
Last Reviewed November 14 2011