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Cancellations

Please read our Cancellation Policy carefully before you book your holiday in Tom’s or Douglas’s Barns.

It is important that you know that if,  for whatever reason, you cannot take the holiday that you have booked in Tom’s or Douglas’s Barns, you are still liable to pay for the booking in full, even if we have not yet received your balance, unless we are able to re-let the dates.

If, for whatever reason, we are unable to re-let the dates, you are still responsible for the full payment due to us for your rent.

Please be assured that we would always do our very best to re-let the dates; given enough warning we would be reasonably confident that we could do so, although possibly at a discounted rate. There will be very little chance of success for a last minute cancellation.

We therefore strongly recommend that you take out holiday cancellation insurance.

For our guests’ convenience we supply a leaflet about the Pavey Group UK Holiday Protection scheme to all guests but we understand similar schemes can be obtained from any good insurance broker.

Please note that we have no connection with Pavey other than that they offer a special deal to Premier Cottage guests. They do pay a small commission at the end of the year if any of our guests do take out holiday cancellation insurance under this scheme; however, we have undertaken to donate the small annual commission we would receive from them to a small charity we like to support, www.marysmeals.org.

If we succeed in re-letting the dates:

  1. If full payment has already been made we will refund the balance you have paid, less:
    • Any possible discount we may have had to offer in order to re-let the dates
    • A token £10 admin charge
  2. If you have not yet paid the balance and we are able to re-let the dates you are no longer responsible for paying the balance.

Please note that your deposit is not normally refundable but we would use our discretion in genuine cases of unforeseeable personal situations that have arisen.

John and Marion Fuller-Sessions

Tom’s Barn and Douglas’s Barn

Last reviewed 22 March 2014

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