As a traveller, like more and more others we rely on TripAdvisor to check out any holiday plans before finally booking, and have been saved in the nick of time from many a disastrous choice. And if we have had a good experience, I am very happy to write a review – although I would hesitate to write a bad one unless the experience was so bad one felt obliged to warn others in time, and probably thanks to TripAdvisor that has never happened yet.
As an accommodation owner, you either love or hate TripAdvisor, and it certainly can be abused. We have at least one good friend, with terrific holiday cottages, who got a dreadful review from someone who had never even stayed but was annoyed because she wasn’t able to book the dates she wanted and thought would be free. Although as the one and only damning review sitting amongst glowing reports it looks suspiciously out of place to any discerning reader, it is still there, rather spoiling the atmosphere.
So far we have been lucky enough to escape any malicious reports from non-visitors, and we hope that if any of our genuine visitors had any queries and complaints they would without hesitation come to us immediately, and we would always do all we could to sort the matter out immediately and satisfactorily. Things can go wrong (Douglas’s Barn boiler – are you listening?) but we always do all we can to get them sorted immediately and we are lucky enough, living in a small and very supportive community, to have local tradesman who will come at a moment’s notice to sort things out for us.
So we were truly delighted to receive this Certificate of Excellence ‘that honours business that consistently earn top ratings from TripAdvsor travellers’ and only given to ‘exceptional performers in TripAdvisor’s global business community’… Forgive the moment of ear-shattering (second hand) trumpet blowing but once in a while it does feel rather nice! However, on sober reflection, it is a two way process. We provide the kind of cottages we hope you and all our guests will enjoy, but it is you, the guests, who make them the happy success that they are. For some lucky reason we seem to have the loveliest, most appreciative people staying, who love their accommodation and love to make the most of the beautiful area surrounding us and all the wonderful local opportunities to enjoy themselves while they are here. No wonder they write good reviews…
We have new signs above the barn doors so that guests will know which barn is which. Took the opportunity to have a lovely sign made for the house.To finish the job off properly we have installed a couple of parking signs.
The Eroica Festival will be taking place at Friden Grange between the 16 and 18 June 2017. This is one of the most popular events in the cycling and festival calendars and Tom’s and Douglas’s Barns are ideally placed being only 5 miles from the venue. You do not even need to get in the […]
Breaks are available in Douglas’s Barn at a 10% discounted rate between 1 May 2017 and 26 May 2017. A 3 day weekend break or 4 day mid week break is on offer for £410 and a 7 day beak at £625. Why not treat yourself for a few days away in the beautiful Peak […]