Do you believe in TripAdvsaor?
‘The best’, ‘perfection’, ‘luxury…’. What does that mean to you and me?
It is hard to strike a balance, between a discreet modesty and blatant bragging but I am afraid today this will be nearer blatant bragging than we feel comfortable with. However, we were very delighted to read this latest review on TripAdvisor, written by guests who stayed recently in Douglas’s Barn. We were particularly delighted, because they told before they left us that they had stayed in many holiday cottages, were hard to please and had often been disappointed, which makes their comments all the more pleasing!
TripAdvisor is often feared, or decried, and one can only imagine how upsetting it must be to receive malicious reports from competitors or from guests who may well have behaved very badly during their visit to a bargain basement establishment somewhere that tuns out – rather unsurprisingly, to be rather unattractive. And of course there are always tales of employers churning out gushing, ecstatic reviews of their own accommodation.
I don’t know about you, but John and I certainly always consult TripAdvisor before booking somewhere to stay, or to eat. It is easy to spot and immediately discount the one-off angry blast or the very suspicious glowing comments that could only have come from the pen of someone in the know.
Also one decides what is important. Whenever we check out somewhere local before recommending it to our guests, John always insists on inspecting the Gents. He reckons that if they can’t keep their loos clean, there isn’t much hope for their kitchen hygiene either, never mind anything else. I couldn’t agree more, but am equally concerned that everywhere – including the Gents but I have to take his word for that – looks and smells clean and that the service is sincerely friendly, not forced ‘friendly’ or even worse, ‘They’ve booked, so we don’t need to bother any more…”. If we’re considering booking a restaurant table, I am very concerned to read about the quality of the food. It’s no good going somewhere sweet smelling, with spotless Gents’ loos if the food is dull or badly cooked.
However, one can’t always visit in person, and like many, I am more influenced by other users’ reports of what they actually experienced rather than the glowing description of facilities by the biassed owner/manager who has never tried them out for himself and in his enthusiasm risks -inviting disappointment, by over-promising the delights.
So, we are very happy to use TripAdvisor and are very grateful for nice comments written there by our Tom’s and Douglas’s Barn guests. Thank you!
I shall write a post soon, I fear, trying to define more clearly what we mean by ‘The best’, ‘perfection’, ‘luxury’ ‘top quality’ – all descriptions that we hear about Tom’s and Douglas’s Barns…
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Short breaks are available for the rest of the year and still time to book Christmas at Douglas’s Barn. Reduced rates in both barns until 22nd December 2017. Start and end dates can be flexible. Look at Availability and Booking for available dates
We have just been awarded a 2017 VisitEngland Rose Award in recognition of Excellent Customer Service. These awards are given annually to 100 VisitEngland quality assessed accommodation businesses that go the extra mile in order to provide excellent customer service and can only be won once. The nominations are triggered following annual VisitEngland assessment and […]