Romantic cottages for two in the Peak District

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Visitrac: Handling of Complaints: How do we score?

Did you need to complain about anything during your stay?

No       72 96%

Yes       3 4%

What was the nature of your complaint?

A very small one: we had asked for a daily newspaper and did not receive it

Black chunks coming out of the jets in the whirlpool bath.

How would you rate the way your complaint was handled?

5/10      1 guest 33%

7/10       1 33%

9/10       1 33%

Average Score = 7.00

(Total no. of questionnaires returned: 75)

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LATEST NEWS

  • Lots going on at Orchard Farm

    It has been really hot here as it has in most parts of the country. We are getting ready for Open Gardens next Sunday, 25 June 2017. The rose above the stone barn has prolific blooms that we are hoping will still be there at the end of the week. Lots of hot air balloons […]

  • RHS Chatsworth

    Chatsworth House played host to RHS flower show for the 1st time this year. The setting is delightful and the show gardens all very natural which is lovely to see in this Peak District setting. Peak District Premier Cottages contributed to the sponsorship of the Experience Peak District garden which won a Silver Gilt medal. […]

  • Eroica Festival will soon be here.

    The Eroica Festival will be taking place at Friden Grange between the 16 and 18 June 2017. This is one of the most popular events in the cycling and festival calendars and Tom’s and Douglas’s Barns are ideally placed being only 5 miles from the venue. You do not even need to get in the […]

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