Romantic cottages for two in the Peak District

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Visitrac: Handling of Complaints: How do we score?

Did you need to complain about anything during your stay?

No       72 96%

Yes       3 4%

What was the nature of your complaint?

A very small one: we had asked for a daily newspaper and did not receive it

Black chunks coming out of the jets in the whirlpool bath.

How would you rate the way your complaint was handled?

5/10      1 guest 33%

7/10       1 33%

9/10       1 33%

Average Score = 7.00

(Total no. of questionnaires returned: 75)

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LATEST NEWS

  • New facilities at Tom’s and Douglas’s Barns

    We have just moved the outside tap to a new position which is lot more accessible for the guests. Great for washing boots, dogs and bikes.

  • Douglas’s Barn for a last minute get away break

    Spring may not quite be here but it is a great time to for a visit to the Peak District. The weather has been quite mild here and although we have had some mixed weather, guests are still enjoying the beautiful surroundings. The evenings are getting longer and the countryside is starting to take on […]

  • Time to book a spring break

    ‘Doris’ has just blown through and no damage at Orchard Farm Parwich. The days are getting longer. the spring flowers are starting to poke their heads through, the snowdrops are in full bloom at Hopton Hall so why not treat yourselves to a few days away. There are still a few days available in Tom’s […]

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