Romantic cottages for two in the Peak District

Visitrac: Handling of Complaints: How do we score?

Did you need to complain about anything during your stay?

No       72 96%

Yes       3 4%

What was the nature of your complaint?

A very small one: we had asked for a daily newspaper and did not receive it

Black chunks coming out of the jets in the whirlpool bath.

How would you rate the way your complaint was handled?

5/10      1 guest 33%

7/10       1 33%

9/10       1 33%

Average Score = 7.00

(Total no. of questionnaires returned: 75)

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LATEST NEWS

  • Availability in June Tom’s Barn

    Due to unforeseen circumstances Tom’s Barn is now available 24 June to 1 July 2016.

  • Short Breaks available in May

    Douglas’s Barn is available to book for short breaks 3 or 4 nights between 2 and 20 May 2016. Bookings usually start on a Monday or a Friday but if you want a break that starts on a different day get in touch. We are very flexible with bookings.

  • Additional attractions with Privilege Card

    There are some new attractions added to the list of treats available with the Premier Cottages special privileges card. Amongst them are Renishaw Hall, Thornbridge Hall Gardens (new discounts), Hassop Station Cafe, Village Green Cafe Eyam, Carsington Water Sports and Leisure, Hartington Cheese Shop.

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01335 390 519

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