We heard some time ago that we had been granted Five Stars and a Gold Award for both Tom’s and Douglas’s Barns, which of course was a great relief and delight. Just when I was beginning to wonder whether I had dreamed the whole thing we have now actually received the 2010 Inspection Reports. We will happily produce detailed facts and figures for anyone who would like to see them.
Just to explain for those who are lucky enough not to have to deal with these things: to achieve Five Stars in self-catering accommodation there are various straight forward conditions which must be fulfilled – such as, for instance, the property must have a dishwasher.
The Gold Award is for ‘exceptional quality of accommodation and customer service’.
Also, much less simple, one must also satisfy the inspector that in each of all the following sections the accommodation meets the minimum level for (in our case) Five Star: the Exterior and Setting, ‘Management Efficiency’, Cleanliness, Public Areas, Bedrooms, Bathrooms, Kitchens.
We’re delighted to have met these fairly stringent guidelines and just as delighted to report that once again we have achieved 100% for cleanliness throughout both barns – well done Janet and Carol!
There were one or two anomalies – possibly even in our favour – which we find really puzzling and for which we thought we would seek an explanation – possibly more about that later. However, the final average overall score for Douglas’s Barn is 92%, and 91% for Tom’s Barn and we’re not complaining about anything.