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5 Stars again (for 2010 – 2011) and a Gold Award for both Tom’s and Douglas’s Barn

Well, try as we might we simply could not open our online QiT (Visit England Quality in Tourism) report but after after a couple of frustrating and somewhat worrying days the QiT office had to send another version which worked like a charm, to reveal no unpleasant surprise after all!

As always there appear to be anomalies and inconsistencies but perhaps that is only to be expected. The inspectors are only human and  in a tick box system there is little scope for subtleties or explanation – the answer is either Yes or No, Black or White. As much as we might moan about the system and its sometimes hard to fathom priorities, having a nationally accepted grading system must on the whole  be a good thing: it gives some sort of an idea to prospective quests of the kind of standard to expect nor avoid, and it does keep us owners on our toes.

At the moment however there is consternation in the QiT ranks since it was suggested that the government intended to phase the official star rating out completely and rely instead on TripAdvisor on the grounds that a) it would save the government money and b) more and more holiday makers make their minds up on the strength of online reviews rather than on ecstatic comments written by owners themselves, or indeed on official QiT star gradings.

We really value our reviews on TripAdvisor; however, it would be hard to see how they could replace an objective national ‘grading’ system.  Reviews on TripAdvisor can be anonymous, they are subjective, can be malicious or have apparently even been composed by over keen owners themselves.

Anyway, so much for all that and back to the current system… Our overall score is 92%  and once again, 100% for cleanliness! We have some more improvements in the pipeline so things can only get even better. We have already bought a new chair for Tom’s Barn, and are having the footstool recovered; we have two oak bedside cabinets, two side tables and a coffee table being made by a local joiner. It will be Douglas’s Barn’s turn next.

But the crucial ‘to do’ is to buy a set of smaller tumblers for both barns or we apparently, suddenly (the first we have heard of this) do not meet minimum standards for 5 Stars! It would be a shame to go down a grade for the sake for six small tumblers…

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LATEST NEWS

  • Snow at Orchard Farm and why not Spend Christmas at Douglas’s Barn

    Short breaks are available for the rest of the year and still time to book Christmas at Douglas’s Barn. Reduced rates in both barns until 22nd December 2017. Start and end dates can be flexible. Look at Availability and Booking for available dates

  • We are celebrating a new award

    We have just been awarded a 2017 VisitEngland Rose Award in recognition of Excellent Customer Service. These awards are given annually to 100 VisitEngland quality assessed accommodation businesses that go the extra mile in order to provide excellent customer service and can only be won once. The nominations are triggered following annual VisitEngland assessment and […]

  • Last Minute Availability for 23 October 2017

    Due to a late cancellation Douglas’s Barn has become available from 23 to 30 October 2017. Full week, Monday to Monday or part week Monday to Friday or Friday to Monday. Late deal rates, 7 day break £495, 3 night weekend, Friday to Monday or 4 day Monday to Friday break £345.

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